Privacy Policy
This Privacy Policy explains how <a href="/">Intex Pharma</a> collects, uses, stores, and protects the personal information of customers who use our website, place orders, or contact us. We handle personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This policy applies to all personal data collected through the Intex Pharma website at intexpharmaresearch.uk. By using our website or placing an order, you consent to the data practices described in this policy.
1. Information We Collect
Information You Provide Directly
When you place an order or contact us, we collect the personal information you submit through forms or messages. This typically includes your full name, delivery address, email address, telephone number, and any details you choose to include in correspondence. We do not collect government identification documents, financial account credentials, or biometric information.
Payment Information
We do not store payment card numbers, bank account numbers, or cryptocurrency wallet credentials on our servers. Payment instructions are communicated directly between you and our payments team via email, and any sensitive payment data is processed outside of the Intex Pharma website.
Information Collected Automatically
When you visit our website, we automatically collect technical information through cookies and analytics tools. This includes your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referring URL, and approximate location based on IP address. Further detail is available in our Cookie Policy.
2. How We Use Your Information
We use the personal information we collect to process and fulfil your orders, including arranging shipping and providing tracking information. To communicate with you about your orders, including payment confirmations, despatch notifications, and delivery updates. To respond to your enquiries, support requests, and other communications. To improve our website, products, and services through analysis of aggregated usage patterns. To prevent fraud, unauthorised access, and other unlawful activity. To comply with legal obligations, court orders, and lawful requests from regulatory authorities.
3. Legal Basis for Processing
Our legal bases for processing personal data under UK GDPR are as follows. Contractual necessity: we process your data to fulfil the order contract you enter into when you place an order. Legitimate interest: we process your data to operate our business, prevent fraud, and improve our services. Consent: where required by law, we obtain your consent before processing your data for specific purposes such as marketing communications. Legal obligation: we process your data where required by applicable law.
4. How We Share Your Information
We do not sell your personal information to third parties under any circumstances. We share personal information only with the categories of recipients described below, and only to the extent necessary.
Shipping Carriers
We share your name, delivery address, and telephone number with Royal Mail, DHL, and other carriers as required to deliver your order. Carriers process this information under their own privacy policies.
Service Providers
We use trusted third-party service providers for website hosting, email delivery, and analytics. These providers process personal data on our behalf under contractual obligations to protect your information.
Legal Compliance
We may disclose personal information when required by law, court order, or lawful request from a government authority, or to protect our legal rights, prevent fraud, or protect the safety of our customers and staff.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for six years from the date of the order to comply with UK tax and commercial recordkeeping requirements. Communication records are typically retained for two years from the date of the last interaction. Inactive customer accounts may be deleted after a period of prolonged inactivity.
6. Your Rights Under UK GDPR
You have the right of access to your personal data. The right to rectification of inaccurate or incomplete data. The right to erasure, also known as the right to be forgotten. The right to restrict processing. The right to data portability. The right to object to processing. The right to withdraw consent at any time, where processing is based on consent. The right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
To exercise any of these rights, contact us at sales@intexpharmaresearch.uk. We will respond within 30 days as required by UK GDPR.
7. Data Security
We implement reasonable technical and organisational security measures designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission via SSL/TLS, restricted access controls, secure server infrastructure, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Intex Pharma is based in the United Kingdom. Where personal data is transferred outside the UK, we implement appropriate safeguards in line with UK GDPR requirements, including the use of standard contractual clauses or transfers to jurisdictions covered by UK adequacy decisions.
9. Children's Privacy
Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information to us, contact us immediately so we can delete it.